Move from reactive to proactive field service

Optimize your resources

  • Automate scheduling
    Improve profitability by automatically scheduling the technician with the right job skills and best location to fit in more appointments per day.
  • Empower dispatchers
    Manage resource assignments across multiple work orders using an interactive, drag-and-drop schedule board.
  • Streamline inventory management
    Synchronize and track inventory down to the truck level with real-time visibility and intelligent forecasting to increase first-time fix rates.

Make technicians more effective

  • Ensure on-time appointments
    Keep technicians on time with the best route, turn-by-turn directions, and work order details that can be updated in real-time on any device.
  • Share customer information
    Get a 360-degree view of customer preferences and history with personalized step-by-step instructions to reliably track and complete the task at hand.
  • Boost on-site efficiency
    Improve field processes through mobile access to back office information for technicians to effectively capture and update all work order details.
  • Create new levels of productivity
    Improve outcomes with access to leading-edge technologies such as mixed reality headsets to offer technicians hands-free guidance.
Deliver better outcomes with IoT

  • Gain insight and intelligence
    Harness the power of IoT to detect and diagnose problems before customers become aware of an issue.
  • Automate work order creation
    Automatically create work orders, and schedule and dispatch technicians with relevant customer information on their devices.
  • Transform service with predictive maintenance
    Move from costly scheduled maintenance plans to just-in-time predictive maintenance and repair, clean, or replace parts only when needed.
Engage with your customers

  • Build customer trust
    Engage customers proactively to increase transparency and trust by seamlessly sharing quote, contract, and scheduling information.
  • Create effortless service experiences
    Make it easy for customers to keep track of service activities and self-schedule appointments with a customer portal.
  • Communicate proactively
    Provide your customers with real-time technician location tracking and automated voice and text appointment reminders so they know when to expect service.
Innovate with a modern and adaptable platform

  • Adapt quickly
    Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make it easy to build and deploy web and mobile apps.
  • Unify your service environment
    Automate processes across Dynamics 365 applications and third-party systems for better engagement experiences.
  • Invest with confidence
    Rely on the Microsoft cloud platform to reduce the cost and complexity of operating a global infrastructure and trust our state-of-the-art datacenters to safeguard your data.
  • Drive innovation
    Transform your customer interactions with deep insights provided by artificial intelligence that guide your teams to the right business outcomes.