Move from reactive to proactive field service
Optimize your resources
- Automate scheduling
Improve profitability by automatically scheduling the technician with the right job skills and best location to fit in more appointments per day.
- Empower dispatchers
Manage resource assignments across multiple work orders using an interactive, drag-and-drop schedule board.
- Streamline inventory management
Synchronize and track inventory down to the truck level with real-time visibility and intelligent forecasting to increase first-time fix rates.
Make technicians more effective
- Ensure on-time appointments
Keep technicians on time with the best route, turn-by-turn directions, and work order details that can be updated in real-time on any device.
- Share customer information
Get a 360-degree view of customer preferences and history with personalized step-by-step instructions to reliably track and complete the task at hand.
- Boost on-site efficiency
Improve field processes through mobile access to back office information for technicians to effectively capture and update all work order details.
- Create new levels of productivity
Improve outcomes with access to leading-edge technologies such as mixed reality headsets to offer technicians hands-free guidance.
- Gain insight and intelligence
Harness the power of IoT to detect and diagnose problems before customers become aware of an issue.
- Automate work order creation
Automatically create work orders, and schedule and dispatch technicians with relevant customer information on their devices.
- Transform service with predictive maintenance
Move from costly scheduled maintenance plans to just-in-time predictive maintenance and repair, clean, or replace parts only when needed.
- Build customer trust
Engage customers proactively to increase transparency and trust by seamlessly sharing quote, contract, and scheduling information.
- Create effortless service experiences
Make it easy for customers to keep track of service activities and self-schedule appointments with a customer portal.
- Communicate proactively
Provide your customers with real-time technician location tracking and automated voice and text appointment reminders so they know when to expect service.
- Adapt quickly
Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make it easy to build and deploy web and mobile apps.
- Unify your service environment
Automate processes across Dynamics 365 applications and third-party systems for better engagement experiences.
- Invest with confidence
Rely on the Microsoft cloud platform to reduce the cost and complexity of operating a global infrastructure and trust our state-of-the-art datacenters to safeguard your data.
- Drive innovation
Transform your customer interactions with deep insights provided by artificial intelligence that guide your teams to the right business outcomes.