Engage with customers on any channel or device
- Create effortless support experiences
Make it easy to find answers through self-service, community, or social channels. Intelligently route cases from any channel to the right agent for quick resolution.
- Leverage artificial intelligence through virtual agents
Automate resolution and free up agents for high-value interactions. Built on the most powerful artificial intelligence framework in the market, service bots are smart, fast, and always available.
- Resolve issues with predictive care
Keep customers happy by avoiding service and support issues. Analyze data from connected devices and take action before warning signs become a problem.
- Guide agents to optimal outcomes
Intelligent automation dynamically guides agents to the right actions by surfacing relevant information exactly when they need it through a single interface.
- Personalize service with a complete customer view
Deliver value at every touchpoint. A 360-degree view of each customer’s journey enables agents to anticipate needs and personalize every interaction.
- Empower agents with artificial intelligence
Empower agents to be more productive and avoid escalations. Agent-facing bots use contextual data about customers and your business to make smart recommendations.
- Capitalize on revenue opportunities
Use service and support as an upsell or cross-sell opportunity by empowering agents with machine learning driven recommendations.
- Learn from your customers
Create opportunities to improve the service experience through direct survey feedback, discussion forums, and social listening.
- Turn insights into action
Improve service through targeted analysis of contact center operations and business-critical data. Promote optimal behavior with individual games and team competition.
- Speed onboarding and adoption
Quickly onboard new agents and keep them up to date on new features and identified best practices with tailored in-app learning that’s always available.
- Enable an agile support model
Optimize staffing levels and allocate resources based on popular channels, trending issues, and required skills to address fluctuations that occur daily and over time.
- Adapt quickly
Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make is easy to build and deploy web and mobile apps.
- Unify your service environment
Automate processes across Dynamics 365 applications and third-party systems for better engagement experiences.
- Invest with confidence
Rely on the Microsoft cloud platform to reduce the cost and complexity of operating a global infrastructure, and trust our state-of-the-art datacenters to safeguard your data.
- Drive innovation
Transform your customer interactions with deep insights provided by artificial intelligence that guide your teams to the right business outcomes.